Refunds and Returns Policy
Overview
Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Please pay attention to the size guide on product pages, as products may not be returned if the wrong size has been ordered.
Additional non-returnable items:
- Gift cards
- Digital products such as downloads and access to special events.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Refunds or replacement of items are only possible in the event that an item is defective or does not arrive. Use the contact form on the website to notify us of a defective or missing item and to start the return process. Do not simply ship the package back to the distribution center in the return address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns
To return your product, you will receive shipping instructions in correspondence with our support team. Do not simply ship the product to the distribution center listed in the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us using the Contact Form and let us know how we can be of assistance.